Enquiries
General
Office Hours:
Monday to Friday
8:30AM to 5:30PM AEST
Head Office:
35 Bank Street, South Melbourne
VIC 3205
Sydney Office:
Level 21, 233 Castlereagh Street, Sydney NSW 2000
Brisbane Office:
Level 38, 71 Eagle Street, Brisbane
QLD, 4000
Billing & Complaints
Emergencies
If someone's life is in danger, you can smell gas, there is a fire or other risk to you or your home or workplace, call Emergency Services on 000 right away.
Faults
For service disruptions, please contact your local energy distributor. It’s the best place to start. Your local energy distributor and their 24-hour contact number can be found on the top right-hand corner of your b.energy invoice in the heading, Faults and Emergencies.
Moving Out?
To disconnect your b.energy services, please submit your move out form prior to your chosen move out date. Once we receive your move out details, a final invoice will be issued. By completing this move out form, you’re requesting to have your services switched off at your current address. Complete your form here.
Find my energy distributor
To find your local energy distributor and their 24-hour contact number, they can be found on the top right-hand corner of your b.energy invoice in the heading, Faults and Emergencies.
You can also find your local energy distributor at the Australian Energy Regulator website.
You can always call us
Whilst b.energy can't fix supply problems we can assist you in reaching your distributor.
Careers
Good people are key to our success. b.energy's employees acquire leading-edge industry knowledge, strong leadership skills and become the company’s future leaders. We’re always interested in hearing from people who share our values and passion for our industry. We are a multicultural team looking for team players who are effective communicators, with a strong customer focus and a commitment to quality results.