"Thank you for your professionalism in dealing with me and this matter!"
"Each response sent to me shows you have carefully read my emails. They address all of my questions and issues. That shows great customer care."
"If this is the exceptional customer service that goes above and beyond the ordinary I have received already I look forward to being a benergy customer for a very long time."
"Brilliant - thanks for your efforts and help"
"I am really happy that you never stopped until my issues had been resolved, and for keeping me up to date and making sure you got every detail right. I am not just happy with the outcome but also the process you took that made sure I know you're doing everything you can to fix not just one but all issues."
From Flinders St
"I didn't have to wait on the line nor did I wait too long for you to call back when you had more information."
From Flinders St
"Many thanks, appreciate the excellent service."
From Port Melbourne
"I have to say that from my initial anger and frustration when I received the bill to how I am feeling now has changed dramatically. The service has been impressive."
From Port Melbourne
"My experience with some of these other energy companies is making me glad I chose you guys."
"In a world of automation, it is interesting to receive your email with a human touch."
"Overall good service to date. Cheap rates and further Pay on time discounts are 20% lesser on my previous 40% discounted rate."
We create positive experiences and effortless interactions everyday with our customer base. We not only understand business and consumer utility expectations; our values and behaviours make them a reality and we continuously strive to improve our customer offering to add value to the communities that we serve.
Benergy's Embedded Network
The benergy Embedded Electricity Network provides the ability to buy energy in bulk for a new or existing property and on-sell it much cheaper than available on the retail market to the buildings occupants. The Embedded Network achieves this by utilising the buying power of the whole property which realises significant discounts on electricity bills for all building occupants for the life of the Contract.
With foundations built upon embedded electricity networks, Benergy has rapidly developed its managed services portfolio to incorporate embedded gas and water networks and more recently energy efficiency, renewable energy smart utilities management.
We signed up for the Embedded Network with Benergy over 12 months ago and just checked 12 months bills against the prior 12 from our previous supplier. The lower price per kw, coupled with prompt payment discount has given us 20% saving over the previous supplier. They were good to deal with at time of set up and always promptly reply to queries, no endless on hold queueing or offshore call centres. All over an excellent experience
From Port Melbourne – Bryan Howqua
We have found BEnergy to be efficient, competitive and easy to deal with. Bills are generate online and our account is direct debited so there are no late fee issues. BEnergy has been a great improvement and far cheaper compared to our previous provider.
From Flinders St – Mohd Rizal
Just moved in to a complex with embedded network ... received a welcome from benergy with surprisingly low rates. Checked the market n realised this was the best package i can have for electicity. Very helpful staff. Good work
From Melbourne CBD – Allen Ross
I am a resident and committee member of a very large 160 apartment complex in the city of Adelaide. We were very unhappy with our long term standing with one of the well known electricity retailers. Our committee decided to give Benergy a go! This involved a complete change of the infrastructure and smart meters were installed. It was a very long process due to SAPN making life difficult for all involved. I must say that Benergy guided us through the whole process with a diligent and friendly approach. The new system is now in place and Benergy covered all the costs of the changeover. For the first time in my life I anxiously waited for my first bill from our new company…WOW….What a pleasant surprise! My costs had dropped substantially and unmatched by any other provider. I can highly recommend Benergy to anyone that wants to reduce their energy costs and prefers a professional, efficient and service!
From Adelaide – Steve Gladwell
I manage a large apartment complex with over 360 apartments which has Benery's Embedded Network installed across the entire complex. I have found Benergy to be a very responsive,helpful staff, and have delivered on their promise.We continually compare their pricing against the market and they have always consistently come in cheaper.They are a great organisation to work with. Highly recommended Company
Building Manager – Mal Jeka
bEnergy provides Excellent service. Easy sign up process and all bills are in one easy to manage bill. Thank you
From Parks – AOCPM Pty. Ltd
Our apartment block in Port Melbourne moved over to Benergy last year and all I can say is WOW! Our costs have almost halved since we left Origin, never looking back. There is a fair bit of work getting everything done ie installation of smart metres, but we didnt have to pay for it just wait a bit. The wait is worth it, for an apartment of two bedrooms with aircon, dishwashed, washer/dryer, phones, laptops, tvs, fridge/freezer and oven and downlights in all rooms our bills are always around $80 per month, bargain!
From Port Melbourne – James McMillan
Great service. Great rates. Great company, very customer oriented. Thanks to Mr. Ayaz for your follow ups and excellent customer satisfaction. Well done!!!!
From Adelaide – Paul Guyana
Overall good service to date. Cheap rates and further Pay on time discounts are 20% lesser on my previous 40% discounted rate..