When comparing highest ratings, we are unrivalled when it comes to exceptional customer service and experience. Reflective of b.energy’s values and culture and our passion to deliver effortless experiences, b.energy is recognised for its unrivalled Net Promoter Score and Customer Effort Score through its Customer Advocacy Program with every b.energy customer also having the confidence and assurance that our essential services comply with all Australian law, regulations, rules and standards with every resident and tenant having the right to opt-out of our embedded electricity and gas services should they not be satisfied with our services or their experience. With b.energy, every residential and tenant has the Power of Choice.
We believe in the power of communities. We know that great things happen when we all come together.
b.energy has a secure and easy to use My b.account service that provides web and smartphone connectivity to conveniently access and manage all your account details, invoices, payments and service requests. It also provides you with insightful graphs, trends of your daily, weekly and long-term utilities consumption and emissions enabling you to manage your consumption, emissions and costs. You can also subscribe to our free b.notified smartphone and email notification service with My b.account to help you manage your utilities account with mid-month billing cycle usage notifications letting you know what you’ve consumed and spent to date along with an estimate of end of month costs.